Probitas Syndicate 1492
Insurer Information & Claims / Complaint Notification
Probitas Syndicate is a Lloyd’s underwriting syndicate specialising in property, construction and casualty insurance and reinsurance solutions. Headquartered in London, Probitas Syndicate writes business globally and is an Appointed Representative of Lloyd’s approved Capita Managing Agency.
Lloyd’s is the world’s specialist insurance and reinsurance market.
With expertise earned over centuries, Lloyd’s is the foundation of the insurance industry and the future of it. Led by expert underwriters and brokers who cover more than 200 territories, the Lloyd’s market develops the essential, complex and critical insurance needed to underwrite human progress.
Backed by diverse global capital and excellent financial ratings, Lloyd’s works with a global network to grow the insured world – building resilience for businesses and local communities and strengthening economic growth around the world.
Claims Procedure
Your claim will be handled by Topmark Claims Management Ltd
To report a claim, contact Topmark Claims Management Ltd on:
Telephone: 0141 331 6832
Email: probitas@topmarkcms.com
Complaints Procedure
You can find details of the Probitas Syndicate complaint process on its website http://probitas1492.com/en/complaints
If you wish to make a complaint please contact:
The Complaints Manager
Probitas 1492
21 Lime Street
London
EC3M 7HB
Tel: 020 3972 5810
Email: Complaints@Probitas1492.com
You can expect that:
- Your complaint will be acknowledged in writing within 2 days of receipt.
- We will assign your complaints the Complaints Manager at Probitas 1492 who will follow it through to completion
- Your complaint will be assessed impartially and fairly
- You will be kept regularly informed
- Your complaint will be resolved as soon as possible.
If you are unhappy with the outcome of the complaint investigation or if the investigation has not been completed within the required timeframes, you may be entitled to have your complaint reviewed by the Lloyd’s Complaints team. Further information can be found at www.Lloyds.com/complaints.
The address of the Complaints team at Lloyd’s is:
Complaints Lloyd’s
Fidentia House
Walter Burke Way
Chatham Maritime
Chatham
Kent
ME4 4RN
| Telephone | 020 7327 5693 |
| Fax | 020 7327 5225 |
| complaints@lloyds.com | |
| Website | www.lloyds.com/complaints |
Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint - How We Can Help” available at www.lloyds.com/complaints.
If you remain dissatisfied after Lloyd’s has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS). Further information can be found at www.financial-ombudsman.org.uk.
The contact details for the FOS are:
The Financial Ombudsman Service,
Exchange Tower,
London
E14 9SR.
Telephone 0800 023 4567 (calls to this number are free from “fixed lines” in the UK) or 0300 123 9123 (calls to this number are charged at the same rate as 01 and 02 numbers on mobile phone tariffs in the UK).