Insurer Information & Claims Procedures
HSB Engineering Insurance Limited
HSB Engineering Insurance Limited is one of the world’s leading speciality insurers and reinsurers. Authorised as an insurance company in the UK by the Financial Conduct Authority, it has an AA- rating (Excellent) for financial strength from A.M. Best.
Claims are notified direct to us at Giant (please use any of our contact numbers) and are handled by adjusters appointed by HSB.
Insured Service & Complaints Procedure
Our aim is to provide all our customers with a first class standard of service. However, there may be occasions when you feel this objective has not been achieved. Any enquiry or complaint that you may have should in the first instance be addressed to the broker who arranged this cover for you.
If you remain unhappy then your enquiry or complaint should be addressed to:
Giant Risk Solutions Limited
41 St Vincent Place
Please quote your policy number in all correspondence so that your complaint may be dealt with speedily.
If you are still unhappy with any issue connected with the handling of your insurance policy or claim then you should direct your enquiry to:
The Commercial Manager
HSB Engineering Insurance Ltd
Oldham OL4 3JA
Telephone: +44 (0)161 621 5555
Fax: +44 (0)161 621 5500
HSB shall always acknowledge your complaint within 5 business days and do its best to resolve it within four weeks. If the matter remains unresolved at the end of eight weeks, or you are unhappy with the response, you may have recourse to the Financial Ombudsman Service, or other dispute resolution service.
You can contact The Financial Ombudsman Service at the following address:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
Tel: 0845 080 1800
Your right to take legal proceedings is not affected by this complaints procedure