Insurer Information & Claims Procedures

Great Lakes Reinsurance (UK) PLC

Great Lakes Reinsurance (UK) PLC (“Great Lakes”) is based in London and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Great Lakes is an integral part of Munich Re, often used as a Special Purpose Vehicle and supporting a gross written premium income of roughly £1.9bn in 2011. As a wholly owned subsidiary of the group Munich Re, Great Lakes enjoy the Munich Re rating:
AA- (Very strong) by S&P and A+ (Superior) by A.M. Best.

 

Claims Our claims facility is provided by Davies Managed Systems (DMS), a countrywide claims management company.  http://www.davies-group.com/

Giant has a panel of nominated loss adjusters  

Complaints Procedure

Our aim is to provide all our customers with a first class standard of service. However, there may be occasions when you feel this objective has not been achieved. Any enquiry or complaint that you may have should in the first instance be addressed to the broker who arranged this cover for you.

If you remain unhappy then your enquiry or complaint should be addressed to:

Paul Russell - Managing Director

Giant Risk Solutions Limited
First Floor
41 St Vincent Place
Glasgow
G1 2ER

If the broker is unable to satisfactorily resolve your complaint by close of business on the following day then you should refer your complaint to  The Compliance Officer

Great Lakes Reinsurance (UK) PLC

Plantation Place,

30 Fenchurch Street,

London,

EC3M 3AJ

Phone   020 3003 7000

Fax         020 3003 7010”

 

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