Insurer Information & Claims Procedures
Great Lakes Reinsurance (UK) PLCGreat Lakes Reinsurance (UK) PLC (“Great Lakes”) is based in London and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Great Lakes is an integral part of Munich Re, often used as a Special Purpose Vehicle and supporting a gross written premium income of roughly £1.9bn in 2011. As a wholly owned subsidiary of the group Munich Re, Great Lakes enjoy the Munich Re rating:
AA- (Very strong) by S&P and A+ (Superior) by A.M. Best.
Claims Our claims facility is provided by Davies Managed Systems (DMS), a countrywide claims management company. http://www.davies-group.com/
Giant has a panel of nominated loss adjusters
Our aim is to provide all our customers with a first class standard of service. However, there may be occasions when you feel this objective has not been achieved. Any enquiry or complaint that you may have should in the first instance be addressed to the broker who arranged this cover for you.
If you remain unhappy then your enquiry or complaint should be addressed to:
Paul Russell - Managing Director
Giant Risk Solutions Limited
41 St Vincent Place
If the broker is unable to satisfactorily resolve your complaint by close of business on the following day then you should refer your complaint to The Compliance Officer
Great Lakes Reinsurance (UK) PLC
30 Fenchurch Street,
Phone 020 3003 7000
Fax 020 3003 7010”