Insurer Information & Claims Procedures
Great Lakes Reinsurance (UK) PLC
Great Lakes Reinsurance (UK) PLC is authorised as an insurance company in the UK by the Financial Services Authority, and is permitted to transact all classes of insurance business with the exception of Life.
Great Lakes is an integral part of the Munich Re Group, founded in 1880, supporting a gross insurance premium income in excess of £1bn. Their financial strength is rated AA- (very strong) by Standard & Poor’s and A+ (Superior) by AM Best.
Our claims facility is provided by Davies Managed Systems (DMS), a countrywide claims management company. http://www.davies-group.com/
Giant’s nominated loss adjuster is Topmark Adjusters Ltd. http://www.topmarkadjusters.co.uk/.
Our aim is to provide all our customers with a first class standard of service. However, there may be occasions when you feel this objective has not been achieved. Any enquiry or complaint that you may have should in the first instance be addressed to the broker who arranged this cover for you.
If you remain unhappy then your enquiry or complaint should be addressed to:
Giant Risk Solutions Limited
41 St Vincent Place
Please quote your policy number in all correspondence so that your complaint may be dealt with speedily.
If you are still unhappy with any issue connected with the handling of your insurance policy or claim then you should direct your enquiry to:
Plantation Place, 30 Fenchurch Street, London EC3M 3AJ Phone 020 3003 7000, Fax 020 3003 7010
In the event of contacting Great Lakes Reinsurance (UK) PLC you are still dissatisfied, you can contact The Financial Ombudsman Service at the following address:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
Tel: 0845 080 1800
Your right to take legal proceedings is not affected by this complaints procedure