Insurer Information & Claims Procedures
Faraday Reinsurance Co Ltd
Faraday Reinsurance Co Ltd is authorised as an insurance company in the UK by the Financial Services Authority and is permitted to transact a wide variety of business classes. For more information, please visit www.faraday.com.
The financial strength of Faraday Reinsurance Co is rated AAA (Extremely Strong) by Standard & Poor’s, the world’s foremost provider of risk evaluation.
Giant’s stand-alone Liability products are underwritten 100% by Faraday Reinsurance Co Ltd, who are members of the General Reinsurance Corporation, a wholly owned subsidiary of Berkshire Hathaway.
The parties are free to choose the law applicable to the Faraday Insurance contract. Unless specifically agreed to the contrary, it shall be subject to English Law.
Claims are notified direct to us at Giant (please use any of our contact numbers) and are handled by adjusters appointed by Faraday Reinsurance Co.
Topmark are among Faraday’s approved liability claims adjusters. (www.topmarkadjusters.co.uk)
See our claims section for further information.
Our aim is to provide all of our customers with a first class standard of service. However, there may be occasions when you feel this objective has not been achieved. Any enquiry or complaint that you may have should in the first instance be addressed to the broker who arranged this cover for you.
If you remain unhappy then your enquiry or complaint should be addressed to:
Giant Risk Solutions Limited
41 St Vincent Place
Please quote your policy number in all correspondence so that your complaint may be dealt with speedily.
If for any reason you remain less than satisfied with the handling of your insurance policy or claim, then you should write to:
Faraday Reinsurance Co. Ltd
5th Floor Corn Exchange
55 Mark Lane
Faraday Reinsurance Co will handle your complaint as follows:
You will receive an acknowledgement within five working days, with the name and title of the person who is handling your complaint.
Faraday Reinsurance Co will deal with your complaint as quickly as possible and aim to provide you with a formal response within twenty working days of receipt of the complaint. If compensation or redress is appropriate, the company will provide details with its response. If Faraday Reinsurance Co feels that the complaint is not justified, full reasons for the decision will be provided.
If Faraday Reinsurance Co is unable to resolve the complaint within twenty working days, the company will write and explain why it has been unable to resolve the issue. You will also be advised of when a final response can be expected.
If you remain dissatisfied, you can contact The Financial Ombudsman Service at the following address:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
Tel: 0845 080 1800
Your right to take legal proceedings is not affected by this complaints procedure